Shipping Information

Shipping Method?
Consider how quickly you would like to receive your order, and choose a shipping method when you check out. The estimated delivery time is for shipping only and does not include processing time. Once Character Store ships your package, we are not responsible for delays for any reason while it is in shipping transit.

The shipping process time may vary by item, by design or by size.

Estimated Domestic Delivery Times:

• Express: 1 - 2 Business Days
• Priority: 2 - 3 Business Days
• Standard Ground: 4 - 5 Business Days
• Economy: 6-10 Business Days

* Custom-made costumes such as mascot costumes may require additional time to be assembled. Please refer to the product page for specific shipping information regarding the product.

** Shipping process time applies to in-stock items only. Business days are Monday - Friday.

Why does Character Store sometimes split orders?
We will sometimes split your order into multiple packages to provide you with the most efficient service. If this occurs, please be assured that your entire order will still arrive within the timeframe we estimated, and at no additional cost to you.

Large Items

Due to their unusual size or weight, some items require the following special handling:
• Must be shipped alone.
• May only be shipped Ground.
• Not available to international countries, APO/FPO, P.O. boxes, U.S. territories, Hawaii, or Alaska.

The amount of the special handling fee is based solely on the extra charges levied by the shipping carrier to transport these items. If a special handling fee applies, it will be noted on the product detail page and you will be notified when selecting shipping options.